Customer information

Everything that matters in one place

Delivery, payment, returns and privacy. Each topic in one sentence — details available when you expand.

Before you buy

Delivery and prices Package €2, gas cylinders €10, personal pickup in Liberec free of charge. Payment Bank transfer with QR code, card via Stripe, cash on delivery from €2. Terms and conditions How the contract is formed, what applies to consumers and what applies to purchases on a business ID.

Once you've ordered

Claims Something not working? Fill in the form and we'll get back to you with next steps. Withdrawal from the contract As a consumer, you can return goods within 14 days of delivery. Your orders Overview of purchases, invoices and loyalty card. An account is not required to shop.

Privacy and rights

Privacy policy What data we process, why, how long we keep it and who we share it with. Privacy settings You can change your cookie settings anytime — you can withdraw consent just as easily. Out-of-court dispute resolution If we can't agree, you can contact the Czech Trade Inspection Authority. Document versions archive Terms change over time. Here you'll find the version that applied on the day you made your purchase.

Out-of-court dispute resolution

If we don't understand each other, write to us first — we'll sort out most things right away at info@tlakove-lahve.cz. As a consumer, though, you can also contact the Czech Trade Inspection Authority, which handles out-of-court consumer dispute resolution.

Česká obchodní inspekce
Štěpánská 567/15, 120 00 Praha 2 · IČO 00020869
www.coi.cz

Who's selling

Vlastimil Brožek
Národní 373/33, 460 08 Liberec VIII-Dolní Hanychov
Company ID: 08645264 · Tax ID: CZ8108112584
Registered in the Trade Register
info@tlakove-lahve.cz · +420 721 281 642

At Národní 373/33 you'll find the pickup point and registered office — not a traditional shop with a counter. You can pick up your goods there by arrangement during opening hours Mon–Fri 8:00–16:00.