Terms and Conditions

I. Definitions

• Price – the amount charged for the goods.
• Delivery Cost – the amount charged for delivery, including packaging.
• Total Price – Price + Delivery Cost (including VAT).
• Invoice – a tax document for the Total Price.
• Order – an irrevocable offer by the Buyer to enter into a Contract.
• User Account – an account created in the Online Shop using the Buyer’s details.
• Goods – products offered in the Online Shop.

II. General Provisions

Goods can only be bought through the Online Shop. After ordering, you can collect them in person at these pickup points:

• Národní 373/33, 460 08 Liberec

We consider the details you provide when buying to be correct and complete. Please keep them up to date.

III. Making the Contract

The Contract can only be made in Czech.

You cover your own costs of remote communication. These do not differ from your usual rates (internet, etc.).

You create an Order in the Online Shop by completing:

1. your selection of Goods (“Add to basket”),
2. details of the Price, Delivery Cost, payment method and delivery method (the system calculates the amounts automatically),
3. your identification and contact details (first name, surname, delivery address, email, phone number).

You can check and correct your details before submitting. To submit your Order, accept these Terms by ticking the checkbox, then click “Order with obligation to pay”.

We will confirm acceptance of your Order by email, including a summary and these Terms. The Contract is formed when we confirm the Order.

We may decline to confirm an Order, particularly if the Goods are unavailable or a quantity limit is exceeded. We will offer you an amended Contract. It is formed when you confirm it.

If a Price in the Online Shop is clearly incorrect (for example, wrong by an order of magnitude), we are not obliged to supply the Goods at that Price, even if we have already confirmed the Order. We will offer a new price. If you do not confirm it within 3 days, we may withdraw from the Contract.

By entering into the Contract, you become obliged to pay the Total Price.

You can also order through your User Account; please always check the pre-filled details.

You can apply a discount by filling in the discount field in the basket.

IV. User Account

Registering gives you access to your account.

Provide accurate details and update them when they change.

Keep your login details and password safe. We are not responsible for their misuse.

Your account is non-transferable. Do not allow third parties to access it.

We may cancel your account if it is inactive for more than 12 months or if you breach your obligations.

Account availability may be limited during maintenance.

V. Price, Payments, Retention of Ownership

The Price is shown alongside the Goods, in the basket and in the Contract. The Price in the Order summary is the binding Price. We also state the conditions for free delivery.

The Total Price includes VAT and statutory charges.

You can pay the Total Price using these methods:

1. Bank transfer – payment is due within 5 working days, unless agreed otherwise. Payment instructions are included in the Order confirmation.
2. Payment card (Stripe) – payment is made immediately after you submit your order.
3. Cash on delivery – payment when you receive the goods, including personal pickup.

We will email you the Invoice after payment. It will also be available in your User Account if you use one.

VI. Delivery, Transfer of Risk of Damage

We deliver Goods in the following ways:

1. ADR transport throughout the Czech Republic (adapted for transporting dangerous goods),
2. Express delivery throughout the Czech Republic,
3. Personal pickup at these pickup points: Národní 373/33, Liberec,
4. free delivery on orders over €412.

We only deliver within the Czech Republic.

We will provide the estimated delivery date in the Order confirmation. Delivery times shown in the Online Shop are approximate.

Check that the packaging is intact when you receive the goods. If the packaging is damaged or shows signs of tampering, do not accept the shipment. Report the issue to the carrier and to us immediately.

Not accepting a shipment does not count as withdrawal from the Contract. We may withdraw from the Contract due to a material breach. In that case, we are entitled to reimbursement of reasonably incurred costs, particularly delivery costs.

If repeated delivery or a different delivery method is needed for reasons on your side, you must cover the related costs. Payment is due within 14 days of our request.

The risk of damage to the Goods passes to you when you receive them. If you do not receive them for reasons on your side, the risk passes to you when you could have received them.

If the Goods were not in stock, we will inform you of any production interruptions or supplier delays and provide a new delivery date.

If we still have not delivered within 30 days after the confirmed delivery date, for any objective reason, either party may withdraw from the Contract.

Safety and ADR (specific to gas cylinders)

Gas cylinders and gases are transported under ADR regulations. When receiving and handling them, you must follow the legal and safety rules for pressure vessels and gases (especially storage, ventilation, protection from heat and mechanical damage, and securing them during transport).

You acknowledge that air transport is generally not possible for pressure vessels. We do not offer international shipping.

You are responsible for handling the products competently and following the manufacturer's and carrier's safety instructions. The relevant instructions and labels are included in the packaging or available online in the shop under each product.

VII. Rights regarding defective goods (claims)

The Goods are free from defects when the risk of damage passes to you. In particular, they:

1. have the agreed or usual properties,
2. are suitable for their usual purpose or the purpose we specify,
3. match the quality/design of the sample (if one was specified),
4. are supplied in the appropriate quantity/weight,
5. meet legal requirements,
6. are free from third-party rights.

Rights and obligations regarding defects are governed by Sections 1914–1925, 2099–2117 and 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

Report a defect by email to info@tlakove-lahve.cz or by post using the address in our identification details. In your notice, choose how you would like the claim resolved. You can only change your choice where the law allows.

Material breach of the Contract: you have the right to (a) a new item/part, (b) a repair, (c) a reasonable discount, or (d) withdrawal from the Contract. If we do not fix the defect within a reasonable time, you can choose a discount or withdraw from the Contract.

Non-material breach: you have the right to (a) a new item/part, (b) a repair, or (c) a reasonable discount. If we delay fixing the defect or refuse to fix it, you can withdraw from the Contract.

You cannot withdraw from the Contract or request a new item if you cannot return the Goods in the condition you received them in, unless a legal exception applies (inspection, use before discovering the defect, etc.).

We will confirm receipt of your claim by email within 3 days, with an estimated resolution time. We will resolve it without undue delay, within 30 days at the latest (this can be extended by agreement). If this deadline passes without a resolution, you can withdraw from the Contract.

We will inform you of the outcome by email. You have the right to reimbursement of reasonably incurred costs (please provide supporting documents). If the Goods are replaced, you must return the original Goods. We cover the return costs.

If you are a business customer, report any obvious defects without undue delay, within 3 days of receipt at the latest.

If you are a consumer, you can exercise your rights regarding a defect that appears in consumer Goods within 24 months of receipt.

Rights regarding defects do not apply in particular to:

1. Goods sold at a discount because of a defect, insofar as the claim concerns the defect for which the discount was agreed;
2. wear and tear from normal use;
3. used Goods, to the extent that the wear and tear matches their condition on receipt;
4. cases arising from the nature of the Goods.

VIII. Withdrawal from the Contract (consumers)

Withdrawal cancels the Contract from the outset in the cases specified here or elsewhere in the Terms.

The right to withdraw under Section 1829 of the Civil Code applies only to consumers (not to business customers buying under a business identification number).

You meet the deadline if you send your withdrawal notice within 14 days.

Refunds: we will refund the amount without undue delay, within 14 days of receiving your withdrawal notice at the latest. We will use the same payment method you used, unless we agree otherwise. We may withhold the refund until we receive the Goods or you provide proof that you have sent them back.

Return address: Vlastimil Brožek, Národní 373/33, Liberec VIII – Dolní Hanychov, 460 08 Liberec.

Send the Goods back within 14 days of withdrawal. You cover the direct return costs. We also refund delivery costs, up to the cost of the cheapest delivery option offered in the Order. If you withdraw because we breached the Contract, we cover return costs up to the same amount.

You are responsible for any loss in value of the Goods caused by handling beyond what is needed to establish their nature and properties. We will charge you for the damage and deduct it from your refund.

IX. Consumer dispute resolution

We are not bound by any codes of conduct (Section 1826(1)(e) of the Civil Code).

Send complaints to info@tlakove-lahve.cz; we will inform you of the outcome by email.

The authority responsible for out-of-court consumer dispute resolution is the Czech Trade Inspection Authority, Štěpánská 567/15, 120 00 Praha 2, business identification number 00020869, www.coi.cz. You can find the online dispute resolution platform at ec.europa.eu/consumers/odr.

European Consumer Centre Czech Republic: Štěpánská 567/15, 120 00 Praha 2, www.evropskyspotrebitel.cz.

X. Final provisions

If the relationship has an international element, it is governed by Czech law. This does not affect your consumer rights under the mandatory laws of your country of habitual residence.

All correspondence is sent by email. We send it to the address in the Contract, your account or your email. You send it to info@tlakove-lahve.cz.

The Contract can only be changed by agreement. We may change the Terms for future Contracts. If you have a User Account, we will notify you of the change at least 14 days before it takes effect.

In circumstances of force majeure (e.g. natural disasters, operational failures or subcontractor disruptions), we are not liable for delays or damage. If these circumstances last more than 10 days, either party may withdraw from the Contract.

We archive Contracts electronically. You will receive a copy of the Order summary and the Terms by email. We recommend saving them.

These Terms take effect on 1 July 2026.