Terms and Conditions

I. Definitions

• Price – the amount charged for the goods.
• Delivery Charge – the amount charged for delivery, including packaging.
• Total Price – Price + Delivery Charge (including VAT).
• Invoice – the tax document for the Total Price.
• Order – an irrevocable offer by the Buyer to enter into a Contract.
• User Account – an account created in the Online Shop using the Buyer's details.
• Goods – products offered in the Online Shop.

II. General Provisions

Goods can only be bought through the Online Shop. After ordering, you can collect them by personal pickup at these pickup points:

• Národní 373/33, 460 08 Liberec

We consider the details you provide when shopping to be correct and complete. Please keep them up to date.

III. Making the Contract

The Contract can only be made in Czech.

You, as the Buyer, pay the costs of remote communication. These do not differ from your usual rates (internet, etc.).

You create an Order in the Online Shop by completing:

1. your selection of Goods (“Add to basket”),
2. the Price, Delivery Charge, payment method and delivery details (the system calculates the amounts automatically),
3. your identification and contact details (first name, surname, delivery address, email, phone).

You can check and correct your details before submitting. To submit your Order, agree to these Terms by ticking the checkbox, then click the “Order with obligation to pay” button.

We will confirm acceptance of your Order by email, including a summary and these Terms. The Contract is formed when we confirm the Order.

We may decline to confirm an Order, particularly if the Goods are unavailable or the quantity limit is exceeded. We will offer you an amended Contract. It is formed when you confirm it.

If a Price in the Online Shop is clearly incorrect (for example, by an order of magnitude), we are not obliged to supply the Goods at that Price, even if we have already confirmed the Order. We will offer a new price. If you do not confirm it within 3 days, we may withdraw from the Contract.

By entering into the Contract, you become obliged to pay the Total Price.

You can also place orders through your User Account; please always check the pre-filled details.

You can apply a discount by filling in the discount field in the basket.

IV. User Account

Registering gives you access to your account.

Provide accurate details and update them when they change.

Protect your login and password. We're not responsible if they're misused.

Your account is personal and non-transferable. Don't let third parties access it.

We may close your account if it's inactive for over 12 months or if you breach these terms.

Account availability may be limited due to maintenance.

V. Price, payment, ownership clause

The price is shown with the product, in your cart, and in the contract. The price in the order summary is what counts. We also tell you when shipping is free.

The total price includes VAT and all statutory fees.

You can pay in these ways:

1. Bank transfer – due within 5 working days (unless agreed otherwise). Payment details are in your order confirmation.
2. Credit card (Stripe) – payment happens right after you send your order.
3. Cash on delivery – you pay when you receive the goods, including personal pickup.

We'll send your invoice by email after payment to the address you provided. It's also available in your user account if you have one.

VI. Delivery, risk of loss or damage

We deliver in these ways:

1. ADR transport throughout the Czech Republic (adapted for dangerous goods transport),
2. Express delivery throughout the Czech Republic,
3. Personal pickup at these locations: Národní 373/33, Liberec,
4. free shipping for orders over €412.

We deliver throughout the Czech Republic and to Slovakia.

We'll tell you the expected delivery date in your order confirmation. Times shown on the website are approximate.

When you receive the goods, check that the packaging isn't damaged. If it is or you see signs of tampering, don't accept it and tell the courier and us right away.

Not accepting delivery doesn't mean you're cancelling the contract. We can cancel if you seriously breach it, and we can ask you to cover our reasonable costs (especially shipping).

If we need to deliver again or use a different delivery method because of something on your end, you'll pay the extra costs within 14 days of our request.

Risk of loss or damage passes to you when you receive the goods. If you don't accept them because of something on your end, risk passes when you could have received them.

If goods aren't in stock, we'll tell you about production delays or supplier issues with a new delivery date.

If we don't deliver within 30 days after the confirmed date (for any objective reason), either party can cancel the contract.

Safety and ADR (specific to gas cylinders)

Gas cylinders and gases are transported under ADR regulations. You must follow all legal and safety rules for pressure vessels and gases when you receive and handle them (especially storage, ventilation, protection from heat, mechanical damage, and securing during transport).

You understand that air transport of gas cylinders usually isn't possible. We don't offer transport outside the Czech Republic and Slovakia.

You're responsible for handling products properly and following the manufacturer's and carrier's safety instructions. Relevant manuals and labels come with the goods or are available online in the shop for each product.

VII. Rights for defective goods (complaints)

When risk passes to you, the goods must be free of defects, especially:

1. they have the agreed or usual properties,
2. they're suitable for the usual purpose or the one we mentioned,
3. they match the quality and finish of any sample we provided,
4. they're in the right quantity and weight,
5. they meet legal requirements,
6. they're not burdened by third-party rights.

Rights and obligations related to defects are governed by § 1914–1925, § 2099–2117 and § 2161–2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection.

Report a defect by email to info@tlakove-lahve.cz or by post to our contact details. In your report, choose the resolution method you want; you can only change this choice in cases allowed by law.

Material breach of the Contract: you have the right to (a) delivery of a new item/part, (b) repair, (c) a reasonable discount, (d) withdrawal. If we don't fix the defect within a reasonable time, you can choose a discount or withdrawal.

Non-material breach: right to (a) delivery of a new item/part, (b) repair, (c) a reasonable discount; if we delay fixing it or refuse to fix it, you can withdraw.

You cannot withdraw from the Contract or request a new item if you cannot return the Goods in the condition you received them, unless an exception under law applies (inspection, use before discovering the defect, etc.).

We'll confirm receipt of your complaint within 3 days by email with the expected resolution time; we'll resolve it without unnecessary delay, within 30 days at most (can be extended by agreement). If we don't resolve it in time, you can withdraw.

We'll inform you of the resolution by email; you have the right to reimbursement of your reasonable costs (prove them with receipts). For an exchange, you must return the original Goods; we cover return costs.

If you're a business, report obvious defects without unnecessary delay, within 3 days of receipt at the latest.

If you're a consumer, you can claim rights for a defect that appears in consumer Goods within 24 months of receipt.

Rights for defects do not apply especially to:

1. Goods sold at a discount for a defect that the discount was agreed for;
2. wear from normal use;
3. used Goods to the extent of wear corresponding to the condition at receipt;
4. cases arising from the nature of the Goods.

VIII. Withdrawal from the Contract (consumer)

Withdrawal ends the Contract from the beginning in cases stated here or elsewhere in these Terms.

The right to withdraw under § 1829 of the Civil Code applies only to consumers (not to business buyers purchasing on a company ID).

The deadline is met if you send your withdrawal notice within 14 days.

Refund: we'll refund your money without unnecessary delay, within 14 days of receiving your withdrawal, using the same payment method you used, unless we agree otherwise. We can hold the refund until we receive the Goods or you prove you've sent them back.

Return address: Crunchlab media s.r.o., Národní 373/33, Liberec VIII – Dolní Hanychov, 460 08 Liberec.

Send the Goods back within 14 days of withdrawal; you pay the direct return costs. We'll refund the delivery cost too, up to the lowest delivery option you were offered in your Order. If you withdraw because we breached the Contract, we cover return costs up to the same amount.

You're responsible for any decrease in the Goods' value because of handling beyond getting to know their nature and properties; we'll calculate the damage and deduct it from your refund.

IX. Consumer Dispute Resolution

We are not bound by any codes of conduct (§ 1826 subsection 1 letter e) of the Civil Code).

Send complaints to info@tlakove-lahve.cz; we'll let you know how we've handled it by email.

The Czech Trade Inspection Authority is responsible for out-of-court consumer dispute resolution, Štěpánská 567/15, 120 00 Prague 2, ID: 00020869, www.coi.cz. You can find the online dispute resolution platform at ec.europa.eu/consumers/odr.

European Consumer Centre Czech Republic: Štěpánská 567/15, 120 00 Prague 2, www.evropskyspotrebitel.cz.

X. Final Provisions

If the relationship has an international element, it is governed by the law of the Czech Republic; consumer rights under mandatory rules of your usual place of residence are not affected.

We send all correspondence by email; we send it to the address stated in the Contract/your account/your email, you send it to info@tlakove-lahve.cz.

The Contract can only be changed by mutual agreement; we can change these Terms for future Contracts. If you have a User Account, we will inform you of the change at least 14 days before it takes effect.

We are not responsible for delays or damage in cases of force majeure (such as natural disasters, operational failures, supplier outages); if it lasts longer than 10 days, either party can withdraw.

We keep Contracts in electronic archives; you will receive a copy of the Order summary and these Terms by email – we recommend you save them.

These Terms take effect on 1 July 2026.